Congratulations Eskaton Care Center Greenhaven on your "Golden Survey".
Congratulations to Eskaton Care Center Greenhaven. They received a perfect score on the recent California Department of Public Health (CDPH) survey at the 148-bed community. The survey process reports deficiencies that health surveyors find at nursing homes. “Greenhaven is one of 3% of skilled nursing facilities in California to receive zero deficiencies, also known as a ‘Golden Survey’,” says Betsy Donovan, Eskaton COO. The statewide average in 2013 was 9.1 deficiencies per survey.
The specific qualities of an Eskaton community that lead to no deficiencies are “excellent staff training, attention to detail and quality of life, and treating the individual not the illness,” says Donovan. “It takes intensive staff training to get these results.”
Greenhaven’s Executive Director Heather Craig says, “A big contribution is the longevity of the team and how they are always looking to make things better.” Craig has been in the industry for over 21 years and the executive director at Greenhaven for ten years. Way to go team!